Development version — last updated 21 October 2026. Subject to review before store launch.
Request cancellation
Email hello@pickancart.com as soon as possible with your order number. We will try to stop dispatch. If the parcel has already been dispatched, we will explain the applicable return process. Dispatch does not extinguish a statutory cancellation right.
UK customers
Eligible distance purchases may be cancelled before delivery and up to 14 days after delivery, subject to lawful exceptions. No reason is required. See our Returns & Refunds page for return costs and refund timing.
Delayed or unavailable orders
If we cannot fulfil an order, we will contact you and refund unfulfilled items where required. We will not substitute products or change the agreed price without your agreement. Your mandatory local consumer rights remain unaffected.
Model cancellation notice
Send to hello@pickancart.com: “I give notice that I cancel my contract for the following goods: [goods]. Order number: [number]. Ordered on / received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].” This form is optional; another clear cancellation statement is sufficient.