Development version — last updated 21 October 2026. Subject to review before store launch.
Start a return
Email hello@pickancart.com with your order number and details of your request. For damaged, faulty, incorrect or misdescribed items, photos or video can help us assess the issue; contact us if you cannot provide them. Evidence requests do not replace your statutory rights. We will provide the appropriate return instructions and address. Please contact us before posting to avoid sending goods to the wrong fulfilment location.
Faulty, damaged, incorrect or misdescribed goods
PickanCart will cover reasonable and necessary return shipping costs for these items. Contact us to arrange a prepaid label, collection or agreed reimbursement. The remedy will follow applicable law, including refund, repair or replacement where required. No approval process or supplier policy limits your statutory remedies.
UK change-of-mind cancellation
For eligible online purchases, tell us within 14 days after delivery that you wish to cancel. You then have a further 14 days to send the goods back. You do not need to give a reason or prove a defect. You are responsible for the direct cost of returning change-of-mind goods, provided this was disclosed before purchase. For goods that cannot normally be returned by post, the return cost or a reasonable estimate must be disclosed before purchase.
You may inspect goods as you would in a shop. A lawful deduction may apply for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not an absolute condition of statutory cancellation.
UK cancellation exceptions
Exceptions may apply to genuinely personalised goods, perishable goods and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where legally applicable. These exceptions do not remove rights concerning faulty or misdescribed goods. Bedding is not automatically excluded simply because it is bedding.
Refunds
For a qualifying UK cancellation, we refund without undue delay and within 14 days of receiving the goods back or evidence that they were sent back, whichever is earlier. We may withhold reimbursement until that point where permitted. For cancellation of the entire eligible order, the refund includes the original standard delivery charge; any extra premium delivery cost need not be refunded. Refunds use the original payment method unless otherwise agreed without a fee. Your bank may take additional processing time.
USA and Canada
We do not offer additional voluntary change-of-mind returns for these destinations. This does not limit mandatory federal, state, provincial or territorial consumer rights, cancellation rights arising from delay or missing disclosures, or remedies for faulty, damaged, incorrect or misdescribed goods.