At PickanCart, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for orders placed on our website (https://www.pickancart.com).
1. Return & Refund Window
Customers have 14 days from the date they receive their order to request a return and refund.
2. Conditions for a Refund
To be eligible for a refund, all of the following conditions must be met:
- The product must be returned in its original packaging.
- The product must be unused, unworn, and undamaged.
- The product must be accompanied by a valid receipt or proof of purchase (such as your order confirmation email).
3. Sale & Discounted Items
- Yes, items purchased on sale or at a discount are eligible for a refund, provided they meet all the standard return conditions listed above.
4. Product Exchanges
- Yes, customers can exchange a product for a new one. If you wish to request an exchange, please contact our customer support team prior to returning the item.
5. Where to Send Returned Products
Please do not send your purchase back to the manufacturer or our business address without contacting us first. To initiate a return and receive the correct return address, please email us at hello@Pickancart.com with your order number. Our team will provide you with the return instructions and shipping details.
6. Contact & Company Information
If you have any questions or need assistance regarding our Return & Refund Policy, please contact us:
- Email: hello@Pickancart.com
- Website: https://www.pickancart.com
- Business Name: PRIMEFIELD TRADING LTD (Trading as PickanCart)
- Entity Type: Private Limited Company (UK)